Delivery Information

SHIPPING/HANDLING INFORMATION:

IMPORTANT INFORMATION: Due to the COVID-19 pandemic deliveries are being affected. For current information, please check the Postnord corona updates.

All items are sent by PostNord, Sweden (former “Posten”, Sweden) using the PostNord Standard or Registered Airmail, PostNord International (and Domestic) Parcel services and EMS International Express, or by DHL Package (Sweden and EU) or DHL Express Easy (Worldwide).

For deliveries with PostNord the following applies: All packages over 2 kgs (approx. 4.40 lbs) are sent with the Parcel Services, and automatically receive an ID/tracking-number. There is no shipping insurance option available for items sold on the secondary market, but the package should be trackable through its ID-number. Items sent with PostNord Standard Airmail (i.e. items weighing under 2 kgs / 4.40 lbs) do not receive an ID/tracking-number. In these cases I strongly suggest you to choose Registered Airmail at an extra cost of €10.00, or they will be sent at your own risk.

All products are arranged in three different classes according to weight and bulkiness: Small (e.g. Sylvanian Families items, and Mini Teddy Bears), Medium-sized (e.g. small, and medium-sized Teddy Bears), and Large items (e.g. larger Teddy Bears, Dolls, and Sylvanian Families’ Buildings). Shipping is arranged in three different zones: Sweden (Domestic), Europe, and Rest of the World. Shipping costs are then automatically quoted according to these classes and destination. For each additional item from the same product class there is a minor extra shipping cost (this extra cost is ranging between €1 and €10, and is based on product class and shipping zones).

  • Sweden:
    • Small items: €10 + €1 for each additional item.
    • Medium-sized items: €15 + €1 for each additional item.
    • Large items: €20 + €5 for each additional item.
  • Europe:
    • Small items: €10 + €2.50 for each additional item. 
    • Medium-sized items: €15 + €5 for each additional item.
    • Large items: €20 + €10 for each additional item.
  • Rest of the World:
    • Small items: €10 + €5 for each additional item.
    • Medium-sized items: €20 + €5 for each additional item.
    • Large items: €25 + €10 for each additional item.
  • Free shipping on all orders with a minimum order amount of €750.

All orders and dispatch details will be confirmed by e-mail. I aim to dispatch your goods within 48 – 72 hours after receiving cleared payment.

Please note that shipping is not included in the prices shown on the website. Shipping will, as said above, be calculated according to weight and bulkiness (product class), and destination (shipping zones).

ADDITIONAL COSTS:

Any additional costs that could possibly be charged the buyer, as import fees, customs, local VAT, etc. will be on behalf of the buyer. Teddy Bears & Friends is not held responsible for that.

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